Learner Grievance Escalation Matrix

YOU are our priority! Customer best practice is to voice your concern
where it is heard and receive a response! We at Green World value your voice,
so reach out to us for any grievance by the escalation matrix below:

Contact Table
Department Contact Details Response Time For Resolution
Sales & Marketing
(Level 1)
Krishnamoorthy | +91 9791082789
Krishnamoorthy.m@greenwgroup.com
(Executive Manager Sales & Marketing)
(Level 2)
Steffi George | +971 552853534
Steffi.g@greenwgroup.com
(PA to Chairman & Chief Executive Officer)
 24/48 Hours
Training & Quality
(Level 1)
Varun Vignesh | +971 523685160
varun.v@greenwgroup.com
(Sr HSE Trainer & Consultant)
(Level 2)
Steffi George | +971 552853534
Steffi.g@greenwgroup.com
(PA to Chairman & Chief Executive Officer)
 24/48 Hours
IT Department
(Level 1)
Jayaprakash | +91 7358114978
jayaprakash.k@greenwgroup.com
(IT & LMS Administrator)
(Level 2)
Steffi George | +971 552853534
Steffi.g@greenwgroup.com
(PA to Chairman & Chief Executive Officer)
 24/48 Hours
Accounts & Admin
(Level 1)
Dinesh Raja | +971 552851447 (UAE)
dinesh.r@greenwgroup.com
Arun J | +91 9176992242 (India)
arun.j@greenwgroup.com
Ali Hanifa | +966 505746014 (KSA)
ali.hanifa@greenwgroup.com
(Level 2)
Steffi George | +971 552853534
Steffi.g@greenwgroup.com
(PA to Chairman & Chief Executive Officer)
 24/48 Hours

Note: Please follow this escalation matrix for any grievance-related issues
and we at Green World would endeavour at our best to help you with a resolution.

This is our Genuine, Guided and Guaranteed commitment!